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Procurement

ePro

PPG has implemented ePro, a global platform that improves efficiencies in our procurement processes.  These processes include activities that occur from the time PPG sources a good or service with a supplier until the payment is made for those goods and services.  In addition to the many benefits that ePro brings to PPG, our suppliers will realize the following benefits:
 
  • No fees to use ePro to register and interact with PPG
  • Enhanced capabilities for suppliers participating in Request for Proposals (RFP’s) or negotiating contracts
  • Electronic receipt of purchase orders (PO’s) and submission of invoices leading to improved accuracy, efficiency and cycle times
  • Visibility to PO’s, invoice status and payment information in a central location

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Supplier Help and Support
Review the ePro Supplier Resources page to find frequently asked questions (FAQs) and guides to help you register and use ePro.
 
Issue Type Examples Who to contact?
Jaggaer - Technical
 
• Login and Password issues
 
• Error page or software bug
encountered within the supplier portal

 
• Catalog management assistance
 
• Portal invoicing assistance
 
• Registration or bid response technical assistance

• General registration questions
• How do I submit an invoice?
 
• What do I do if I forgot my password?
 
• How do I add new users to my supplier profile and set their permissions?
 
• How do I upload my pricing for a catalog or sourcing event?
 
• The portal keeps getting stuck?
 
• Why can’t I setup my mobile app password?
 
• How can I set up cXML invoicing?

• What do the different registration emails mean?
• Log a ticket with Jaggaer Global Customer Care
 
• Call Jaggaer’s 24/5 Support Hotline at 1-800-233-1121.
 
• International numbers available here
PPG – Registration and Onboarding
 
• Help with PPG specific registration questions
 
• Questions about onboarding
• Which certificates am I required to upload?
 
• What does this onboarding question mean?
 
• What do I do if I received multiple e-mails to register?
 
• How do I know which commodity code to choose during registration?
 
• Why do I need to provide information included in the onboarding form?
PPG – Invoice Payment Status
 
• Check the status of your invoices
• How can I check the status of my invoices submitted through the Jaggaer Portal?
 
• What do the invoice payment status options mean?
Review the Payment Status QRG

PPG - Payment Issues

• Payment is late
 
• Payment went to the wrong bank account
 
• Payment remittance not received
Please check the portal for payment status first
• What if my invoice says “Payable” but it is past due?
 
• What if my invoice says “Paid” but I did not receive payment?
• EMEA – Find the correct contact using this list
 
• USCA – Find the right contact herePlease have correct invoice numbers and PO numbers when contacting AP